Advice about Xbox One?

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    Hi Guys my grandson has an xbox one it has been flawless up until a couple of weeks ago when MS did an update and their servers went down in the middle of it, the wee man said they were compensated £10 or something anyway since then his DVD wont read his discs just says please insert genuine disc, I have been in touch with MS but like hitting your head of a brick wall, I have done all the things they suggested to no avail, so finally contacted a repair shop he said would be £85 if he has it an hour or a week and no payment if no repair, that was two weeks ago, and now he says hes not giving up as something might come out that will fix it , sounds to me that hes waiting for an update, need advice here guys, its just a god send the wee man kept his 360 thanks in advance.

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